Frequently Asked Questions
Everything you need to know about your Ulla Johnson shopping experience.
What is your standard shipping policy?
We offer complimentary standard ground shipping on all domestic orders over $500. Orders are typically processed within 2-3 business days, and tracking information will be sent via email once your package has departed our warehouse.
How do I initiate a return or exchange?
Returns are accepted within 14 days of the delivery date for a full refund, provided items are unworn and have original tags attached. Please visit our returns portal to generate a prepaid shipping label; a $10 restocking fee will be deducted from your refund.
Do you offer international shipping?
Yes, Ulla Johnson ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your destination and the weight of your order.
How can I find the right size for me?
Detailed size guides and fit notes are available on each product page. Our collections generally run true to size, but we recommend checking the specific measurements for our more structured silhouettes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment solutions including PayPal, Apple Pay, and Affirm for interest-free installments.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. However, you may return the items once they have been received.